Privacy Policy
How we collect, use and protect information from visitors, sellers and the customers whose orders we handle.
Information we collect
- Contact details you share with us — name, phone number, email address, company details — through forms, WhatsApp or direct contact.
- Order and delivery data that sellers send us to fulfil their orders, such as customer name, phone number and delivery address.
- Technical data such as browser type, device, pages visited and general traffic information, used to keep the website working and improve it.
How we use information
- To answer inquiries and onboard sellers.
- To confirm, fulfil and deliver orders, and to communicate with customers about their delivery.
- To process payouts and keep accounting records.
- To improve our services, prevent fraud and keep our operations secure.
Sharing
We share information only when it is needed to provide our services — for example with delivery partners, payment providers and technical service providers — or when required by law. We do not sell personal data.
Retention and protection
We keep information for as long as needed to provide the service, meet legal and accounting obligations and resolve disputes. Access is limited to team members and partners who need it, and we use reasonable technical and organisational measures to protect it.
Your rights
You can ask to access, correct or delete your personal information, subject to legal and operational limits. Contact us through our official WhatsApp channel or at our Nairobi office.
Changes
We may update this policy. The date at the top shows the latest version.